Shipping policy
Shipping Policy – Dermad Shop
Last updated: July 17, 2025
Welcome to Dermad Shop. This Shipping Policy explains how we process and deliver your cosmetics orders from our store at https://dermadshop.com (originating from Egypt).
1. Order Processing
Processing Time: All orders are processed within 1–2 business days (Sunday–Thursday).
Cut‑off Time: Orders placed before 2:00 PM EET on a business day will begin processing the same day. Orders after cut‑off, and those placed on weekends or public holidays, begin processing the next business day.
2. Shipping Destinations
Domestic (Egypt): We ship to all governorates across Egypt (Except North Sinai).
3. Shipping Methods & Rates
Domestic (Egypt)
| Method | Cost | Delivery Time | Details |
|---|---|---|---|
| Standard Shipping | EGP 50-90 (Based on Provence) | 2–5 business days | Via local courier partners |
| Free Shipping | (Free over EGP 3000) | 2–5 business days | Via local courier partners |
Once your order ships, you will receive an email with a tracking number and link.
Track your shipment in real time via the carrier’s website.
5. Lost or Damaged Packages
Inspection: Please inspect your package upon delivery.
Damage Claims: If your order arrives damaged, report it to us and the carrier within 7 days of delivery. Provide photos of packaging and products.
Lost Shipments: If tracking shows delivered but you have not received your order, contact us within 14 days so we can initiate an investigation.
6. Address Accuracy
Ensure your shipping address is complete and correct.
Dermad Shop is not responsible for delays or non‑delivery due to incorrect or incomplete addresses.
If you need to update your address after placing an order, contact us immediately via WhatsaApp; we will do our best to accommodate changes prior to shipment.
7. Order Cancellations
You may cancel your order within 2 hours of placement by emailing support@dermadshop.com.
Once the order is shipped, cancellation isn’t possible; please refer to our Return & Refund Policy for returns.
8. Contact Us
For any questions about shipping or assistance with your order, please contact our support team:
email: support@dermadshop.com
WhatsApp: +201118592563
Website: https://dermadshop.com
Location: Dermad Shop, Cairo, Egypt
Thank you for choosing DermAD Shop. We’re committed to delivering your cosmetics safely and promptly!
